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Headquarters Technical Assistance

At headquarters level, DMCIS provides technical assistance to operational agencies seeking to assess the effectiveness of health programs in their disaster relief portfolios. Agency senior management may seek external review for strategic planning, organizational development, or simply the pursuit of excellence. Our technical experts will comprehensively and objectively evaluate agency practices in pre-departure preparation, field briefing, field assessment, field recommendations, field reporting, field project and staff management, inter-agency coordination, and donor relations.

The field is fraught with management challenges, and external review is occasionally precipitated by recurring problems. These problems may include inadequate funding from flash appeals, fractious relations with local health authorities and donor representatives, high turnover of field staff, requests to donors for project time and cost extensions, or poor health outcomes. Adverse media exposure may trigger inquiry by the board, the donor, or the host government. In such circumstances, agencies are expected to undertake usual due diligence--country office or headquarters managerial site visits, field staff debriefing, exit interviews, root cause analysis, etc.

In this context, DMCIS provides customized assessment and recommendations. Proper organizational diagnosis is key--particularly where programmatic issues are hyperacute, protracted, or politically sensitive. Is the dysfunction at the strategic, operational, or tactical levels? DMCIS facilitates organizational improvement in services to field beneficaries with a focus on quality, safety, and accountability. Agencies unduly burdened by report writing for bilateral donors, study protocols for academic researchers, or media relations with advocacy groups will generally be referred to DMCIS partner organizations for non-operational support.

Please contact us for details.







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